S14 Overcoming employee resistance to new technology (10 marks) · Industrial Technology Timber

S14 · Overcoming employee resistance to new technology (10 marks)

Fits: 2019 Q16(b) (10) · 245 words · 7 chunks

S14.1 · ThesisEmployees often resist new technology such as CNC routers or automated edge banders because they fear job loss, loss of status or having to learn new skills. An employer can overcome this resistance with consultation, training, job security measures and sharing the benefits, though each strategy has costs.S14.2 · ConsultConsultation and communication: involving workers and unions early, explaining why the technology is needed and how it will affect jobs, builds trust and meets legal consultation requirements under the Fair Work Act and WHS Act. It takes time but greatly reduces disputes.S14.3 · TrainTraining and upskilling: providing paid training in CAD/CAM programming and machine operation lets existing workers move into higher-skilled roles. It costs money and lost production time, but keeps experienced staff and their product knowledge.S14.4 · SecureJob security and redeployment: guaranteeing no forced redundancies, redeploying workers to new roles or offering voluntary redundancies to those who prefer to leave reduces fear. However, it may limit the labour savings from the technology.S14.5 · ShareSharing the benefits: point out that automation removes dangerous, dusty, repetitive tasks, improving WHS, and that productivity gains can fund pay rises, bonuses or more interesting work.S14.6 · TrialTrial and gradual introduction: piloting the technology with willing "champions" before full rollout lets others see that it works and lowers anxiety.S14.7 · JudgementOverall, consultation combined with training is the most effective strategy, because it addresses the real causes of resistance. The employer gains efficiency and the workers gain skills and security, so the technology is accepted rather than resisted.

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