Sample answer: The developer should interview the shopkeeper to determine the required time frame and budget. The developer could gather data about the nature of the business and products available, enabling them to create a system that will meet their needs.

[Question 22 (b)] Sample answer: User documentation is specifically designed to assist the customer in accessing the system and purchasing groceries and will be in the form of online documentation, accessed through a help function. Technical documentation is aimed at recording the software development process to assist both in development and in subsequent maintenance. This can include modelling tools, records of testing procedures and algorithms.

[Question 22 (d)] Sample answer: Once the website is hosted on a server, access should be tested using multiple devices with a variety of transactions. This would enable the ability of the website and the system to cope with the anticipated volume and variety of interactions without having to make it available to the broader public. It is important that the website produces correct totals for orders. This can be checked by entering carefully selected test data and comparing actual output with expected output.

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